Volt Rush Legal Information

This page provides the legal details for the Volt Rush platform, operated at voltrush.app by Neptune Projects S.R.L. under authorisation from the Tobique Gaming Commission.

Operator Details

The legal entity responsible for operating the Volt Rush platform is:

Neptune Projects S.R.L. Registered in Costa Rica

Card payment processing services for Volt Rush player accounts are provided by Sultucia Ltd., registered in Cyprus. Card-related disputes are subject to Cypriot jurisdiction as stated in the Volt Rush Terms and Conditions.

Licence and Regulatory Authority

Volt Rush holds an online gaming licence issued by the Tobique Gaming Commission, licence number 0000020. This licence authorises Neptune Projects S.R.L. to operate real-money casino games, process player deposits and withdrawals, and administer promotional offers in jurisdictions where the platform is accessible.

The Tobique Gaming Commission is the regulatory body that oversees compliance with the licence conditions, including anti-money laundering obligations, responsible gaming requirements, and fair play standards. eCOGRA independently audits the random number generators used across the Volt Rush game catalogue, providing third-party verification of game fairness.

Contact Information

For general account and support enquiries, contact our team via live chat at voltrush.app or by email at [email protected]. Support is available 24 hours a day, 7 days a week. There is no public telephone number associated with Volt Rush.

For personal data requests and privacy-related correspondence, write to: [email protected].

For formal complaints, send a written notice from your registered email address to: [email protected].

Person Responsible for Platform Content

The content published at voltrush.app, including game information, promotional terms, and policy documents, is the responsibility of Neptune Projects S.R.L. as the operator of record under Tobique Gaming Commission licence 0000020.

Dispute Resolution and Complaint Procedure

If you have a complaint about any aspect of the Volt Rush platform, including game outcomes, payment processing, or account management decisions, submit your complaint in writing to [email protected] from the email address registered to your account. Include a clear description of the issue, the date and time it occurred, any relevant transaction or game round reference numbers, and the outcome you are seeking.

Volt Rush will provide a written response addressing your complaint within a reasonable timeframe. If the response does not resolve your complaint to your satisfaction, you may escalate the matter to the Tobique Gaming Commission. The commission provides a regulatory complaints procedure for players who hold an unresolved dispute with a licensee operating under its jurisdiction.

Card payment disputes specifically may be directed to the dispute resolution processes governed by Cypriot law applicable to Sultucia Ltd.’s operations.

Copyright and Intellectual Property

All content published at voltrush.app, including text, graphics, logos, interface designs, and promotional materials, is the property of Neptune Projects S.R.L. or is licensed for use by the operator. Unauthorised reproduction, distribution, or commercial use of platform content without prior written permission from Neptune Projects S.R.L. is prohibited.

Game titles available in the Volt Rush lobby are the intellectual property of their respective developers. Trademarks, logos, and game assets belonging to Pragmatic Play, Evolution Gaming, NetEnt, Nolimit City, Microgaming, Playtech, Hacksaw Gaming, Play’n GO, Big Time Gaming, BGaming, Wazdan, Quickspin, Red Tiger Gaming, Yggdrasil, Playson, and Spinomenal remain the property of those respective companies and are used under licence agreements between those studios and Neptune Projects S.R.L.

Disclaimer Regarding External Sources

Volt Rush may reference or link to third-party websites for informational purposes. Neptune Projects S.R.L. accepts no responsibility for the content, accuracy, or availability of any external website, resource, or service not operated directly by Volt Rush. Inclusion of a reference to an external source does not constitute endorsement of that source or its content.

Applicable Law

The legal relationship between Neptune Projects S.R.L. and players of the Volt Rush platform is governed by the laws of Costa Rica, where the operator is registered. Players are responsible for independently confirming that participation in online gambling is lawful in their own jurisdiction before registering and depositing funds.