Volt Rush Terms and Conditions

These terms and conditions constitute a legally binding agreement between you and Neptune Projects S.R.L., the operator of Volt Rush, accessible at voltrush.app. By registering an account or using any service on the platform, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use the platform.

Acceptance and Legal Binding Force

Accessing the Volt Rush platform, creating an account, or placing a wager on any game constitutes acceptance of these terms, the Privacy Policy, and the Bonus Terms applicable to any promotional offer you activate. These documents form the complete agreement between you and Neptune Projects S.R.L. We reserve the right to amend these terms at any time. Material changes will be communicated via the registered email address associated with your account or through a notice published on the platform. Continued use of the platform after such notice constitutes acceptance of the updated terms.

Player Eligibility Requirements

To register and use Volt Rush, you must be at least 18 years of age. If you are in a jurisdiction where the legal age for gambling is higher than 18, the higher age limit applies to you. You must ensure that online gambling is lawful in your jurisdiction before registering. Volt Rush does not operate under a domestic Australian gambling licence, and it is your sole responsibility to confirm that participation complies with applicable local laws.

Only one account may be held per person, per household, and per IP address. If multiple accounts are detected for the same individual, the duplicate accounts will be closed and any balances or winnings may be confiscated. Volt Rush reserves the right to request proof of identity at any time and to close accounts where eligibility cannot be confirmed.

Registration, Verification, and KYC

All account registration information must be accurate, complete, and kept current. Providing false information is grounds for immediate account closure and forfeiture of any balance held.

Know-Your-Customer verification is a mandatory regulatory requirement under the platform’s obligations to the Tobique Gaming Commission. Verification begins at account registration and must be completed by the earliest of: 30 days from your first registration date; when your cumulative deposits reach the equivalent of EUR 2,000; or before your first withdrawal is approved. Required documents include a valid government-issued photo identity document such as a current Australian driver’s licence or passport, and a recent proof of address such as a utility bill or bank statement issued within the past six months. Documents must show all four corners of the document clearly in a single image.

Two-factor authentication is required before the first withdrawal is approved and is enabled through the account security settings. Failure to complete KYC or enable 2FA will result in withdrawal requests being held pending compliance.

Deposits and Withdrawals

Volt Rush accepts deposits via Visa, Mastercard, Apple Pay, Paysafe, Bitcoin, Ethereum, Litecoin, XRP (Ripple), Solana, Tron, and USDT on the TRC-20 network. The minimum deposit across all methods is AUD $20.

Withdrawals are processed via InPay bank transfer or supported cryptocurrencies. Cards used for deposit are not accepted for withdrawal. Cryptocurrency withdrawals, including USDT via TRC-20, typically complete within 30 minutes of approval. InPay bank transfers clear within 1 to 3 business days depending on the receiving financial institution.

The following table summarises standard deposit and withdrawal processing times:

Withdrawal limits vary by Rush Points loyalty tier. Players at Black and Black Ultimate tiers are subject to higher monthly withdrawal ceilings than those at lower tiers. Full limit details are available in the account cashier section.

Bonuses, Wagering Requirements, and Promotional Terms

All bonuses are subject to the Bonus Terms published in the promotions section at the time of activation. Players must be 18 years of age or older to claim any promotional offer.

The welcome package delivers a total of up to AUD $6,000 across three qualifying deposits plus 125 free spins on Gates of Olympus 1000 and Sugar Rush 1000 from Pragmatic Play. A 40x wagering requirement applies to the bonus amount on each deposit. The maximum permitted bet per spin or hand while any bonus balance is active is AUD $25. Placing a bet in excess of this limit while a bonus is active will result in the bonus balance being voided without compensation.

Pokies from all supported studios contribute 100% toward the wagering requirement. Live casino games from Evolution Gaming and Playtech Live contribute 10%. Certain game categories may be excluded entirely from bonus wagering; the current exclusion list is displayed within the active bonus terms in your account.

Bonus balances that remain unwagered after the stated validity period expire and are removed from the account without notice.

Prohibited Conduct

The following conduct will result in account suspension, closure, and forfeiture of any balance: holding more than one account; using another person’s payment method or identity documents; exploiting software bugs, errors, or malfunctions; using automated tools, bots, or scripts to interact with the platform; participating in collusion with other players to gain an unfair advantage; exploiting bonus terms in a manner inconsistent with genuine recreational play; making deposits with the intention of withdrawing without meaningful wagering activity.

Volt Rush employs household and IP collusion detection and live anomaly response systems. Suspicious activity identified by these systems may result in account suspension pending investigation.

Technical Malfunctions

In the event of a technical malfunction, disconnection, or software error that affects the outcome of a game round, Volt Rush reserves the right to void the affected round and return the stake to the player’s balance. Where a malfunction results in an incorrect payout being credited, the erroneous amount will be recovered from the player balance. Volt Rush is not liable for losses incurred due to technical faults arising from third-party infrastructure, network failures, or player-side device or connection issues.

Limitation of Liability

Volt Rush, Neptune Projects S.R.L., and their affiliates are not liable for any direct, indirect, incidental, or consequential loss arising from your use of the platform, including losses from game outcomes, payment processing delays, or account access interruptions. The platform is provided on an as-is basis without warranty of uninterrupted availability.

Governing Law and Jurisdiction

These terms are governed by the laws of Costa Rica, where Neptune Projects S.R.L. is registered. Disputes arising from general account and gameplay matters are subject to the exclusive jurisdiction of the courts of Costa Rica. Disputes arising from card payment transactions are governed by Cypriot law and subject to Cypriot jurisdiction, as card processing is handled through Sultucia Ltd. in Cyprus.

The Tobique Gaming Commission, which issued licence number 0000020 to Neptune Projects S.R.L., provides the regulatory framework for the operation of Volt Rush. Players may escalate unresolved complaints to the Tobique Gaming Commission in accordance with the complaints procedure described in these terms.