Privacy Policy

This policy explains how Neptune Projects S.R.L., operator of Volt Rush at voltrush.app, collects and uses your personal data. Your privacy is a core part of how we run the platform.

Volt Rush Privacy Policy

This Privacy Policy describes how Neptune Projects S.R.L. (“we”, “our”, or “the operator”), the company registered in Costa Rica and operating Volt Rush at voltrush.app under Tobique Gaming Commission licence 0000020, collects, uses, stores, and protects the personal data of players and visitors to the platform.

By registering an account at Volt Rush, you confirm that you have read this policy and consent to the processing of your personal data as described. If you do not agree, you must not register or use the platform.

Who Controls Your Data

The data controller for all personal data collected through the Volt Rush platform is Neptune Projects S.R.L., registered in Costa Rica. For data requests, questions, or complaints relating to how we handle your personal information, contact us at [email protected].

What Data We Collect

Registration Data

When you create a Volt Rush account, we collect the personal details you provide, including your full name, date of birth, email address, home address, and phone number where provided. This data is required to create your account, confirm your eligibility to play, and comply with our KYC obligations under the Tobique Gaming Commission licence.

Payment and Transaction Data

When you make a deposit or request a withdrawal, we collect transaction data including the payment method used, the amount, currency, timestamps, and any references provided by payment processors. For card transactions, payment data is handled through Sultucia Ltd. in Cyprus. For cryptocurrency transactions, wallet addresses and on-chain transaction hashes are recorded.

KYC and Identity Documents

Before your first withdrawal is approved, and when cumulative deposits exceed the equivalent of EUR 2,000, we require identity documents including a government-issued photo ID such as an Australian driver’s licence or passport, and proof of address such as a utility bill or bank statement. These documents are retained for anti-money laundering compliance and regulatory audit purposes.

Technical and Behavioural Data

We automatically collect technical data when you use the platform, including your IP address, browser type and version, operating system, device identifiers, pages visited, session duration, game titles played, and time and date stamps. This data is used for platform security, fraud detection, responsible gaming monitoring, and service improvement.

Cookies and Tracking Technologies

Volt Rush uses cookies and similar tracking technologies to maintain login sessions, remember account preferences, and collect analytics data on how the site is used. Cookies fall into several categories: strictly necessary cookies required for the platform to function; preference cookies that remember your settings; analytics cookies that help us understand how players navigate the site; and security cookies that support fraud detection and anomaly monitoring. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies may prevent the platform from functioning correctly.

Why We Process Your Data

We process your personal data on the following legal bases and for the following purposes:

To perform the contract with you (providing gaming services, processing deposits and withdrawals, crediting bonuses, operating the Rush Points loyalty programme).

To comply with legal obligations (KYC verification, AML monitoring, regulatory reporting to the Tobique Gaming Commission, data retention required by applicable law).

For legitimate interests (fraud detection, account security, platform performance monitoring, responsible gaming signals such as session duration and spending patterns).

With your consent (marketing communications, where opt-in consent has been given and can be withdrawn at any time).

Who We Share Your Data With

Payment Providers

Transaction data is shared with payment processors required to complete your deposits and withdrawals. For card payments, this includes Sultucia Ltd. in Cyprus. For cryptocurrency transactions, data may be shared with blockchain analytics providers for AML compliance screening.

KYC and Compliance Services

Identity documents and personal data may be shared with third-party KYC verification services and AML screening providers to fulfil our regulatory obligations under the Tobique Gaming Commission licence.

Game Software Providers

Game data including round results, RTP statistics, and session logs is shared with our game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Nolimit City, Microgaming, Playtech, Hacksaw Gaming, Play’n GO, Big Time Gaming, BGaming, Wazdan, Quickspin, Red Tiger Gaming, Yggdrasil, Playson, and Spinomenal for game integrity and technical support purposes.

Regulatory Authorities

We are required to provide player data and transaction records to the Tobique Gaming Commission on request as a condition of holding licence number 0000020.

Data Retention

We retain your personal data for the duration of your active account. After account closure, we retain data for the minimum period required by our regulatory obligations, which is typically a minimum of five years following the end of the business relationship. After this period, data is securely deleted or anonymised.

KYC documents are retained for the period required by anti-money laundering regulations applicable to Neptune Projects S.R.L. under the Tobique Gaming Commission framework.

International Data Transfers

Volt Rush is operated from Costa Rica, and some of our service providers are located in other jurisdictions including Cyprus. When your personal data is transferred outside your country of residence, we ensure appropriate safeguards are in place, including contractual data protection provisions consistent with applicable privacy standards.

Your Rights as a Data Subject

You have the following rights in relation to your personal data held by Neptune Projects S.R.L.:

The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request erasure of your data, subject to our legal retention obligations. The right to restrict how we process your data in certain circumstances. The right to object to processing carried out on the basis of legitimate interests. The right to data portability, where processing is based on consent or contract.

To exercise any of these rights, submit your request in writing to [email protected] from the email address registered to your account. We will respond within the timeframe required by applicable law.

Lodging a Complaint

If you believe we have processed your personal data unlawfully or in breach of this policy, you have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction. You may also escalate data protection concerns to us directly at [email protected] before contacting a supervisory authority.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or regulatory requirements. The updated version will be published at voltrush.app with the date of the most recent revision. Continued use of the platform after publication of an updated policy constitutes acceptance of the revised terms.

Contact for Data Requests

For all personal data requests, including access requests, correction requests, and erasure requests, write to: [email protected]. Please include your registered account email address and a description of your request to allow us to locate your account and respond accurately.